Privacy Policy

1. Introduction

Xphood ("we", "us", "our") takes your privacy very seriously. This Privacy Policy is intended to explain to you how we collect, use, disclose, transmit, and store your personal information when you use the Xphood mobile application, website, and related services (collectively, "Services"). Please read this policy carefully to understand how we handle your personal information.

2. Information We Collect

To provide you with services and comply with relevant laws and regulations (such as Anti-Money Laundering AML and Know Your Customer KYC regulations), we need to collect the following types of information:

• Identity Information: Including but not limited to your name, date of birth, nationality, ID number (passport, driver's license, etc.), and photo.
• Contact Information: Including your email address, phone number, mailing address.
• Financial Information: Including your bank account information, cryptocurrency wallet address, transaction records, proof of source of funds.
• Device and Log Information: Including your IP address, device model, operating system version, browser type, login time, and operation logs.

3. Use of Information

The information we collect is mainly used for the following purposes:

• Provide, maintain, and improve our services, including processing your top-up, card issuance, and payment requests.
• Verify your identity, prevent fraud, money laundering, and other illegal activities, ensuring account security.
• Send you service notifications, security alerts, and customer support messages.
• Comply with applicable laws and regulations, regulatory requirements, and lawful requests from law enforcement agencies.

4. Sharing and Disclosure of Information

We promise not to sell your personal information. However, we may share your information with third parties in the following circumstances:

• Service Providers: Share necessary information with third parties assisting us in operating our business (such as card issuing banks, payment processors, identity verification service providers, cloud service providers).
• Legal Compliance: Disclose information to regulators, law enforcement agencies, or courts when required by law or to protect our legitimate rights and interests and property safety.
• Business Transfer: In transactions involving mergers, acquisitions, or asset sales, user information may be part of the transferred assets.

5. Data Security

We take industry-standard security measures (including SSL encryption, multi-factor authentication, cold storage, etc.) to protect your personal information from unauthorized access, use, or disclosure. However, internet transmission is not absolutely secure, and we cannot guarantee the absolute security of information.

6. Your Rights

According to applicable laws, you may have the right to access, correct, delete your personal information, as well as the right to restrict or object to our processing of your information. To exercise these rights, please contact us at service@custo.global.

7. Policy Changes

We reserve the right to modify this Privacy Policy at any time. Any material changes will be notified to you via in-app notification or email. Continuing to use our services means you agree to be bound by the revised Privacy Policy.